Suparon'neiru

Policies, Terms, Conditions in Full Force and Compliance

Definitions

“Suparon'neiru", as well as entities related to "Suparon'neiru" and sub brands of the forementioned entity exists and operates at 3038 Hurontario St. Unit #1, Mississauga Ontario, L5B 3B9 and provides nail services.

 

“SCHEDULED APPOINTMENT” The time you have booked with us either by walking in,  booking on the phone, or booking online for one or more of our services at the Spalon.

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"Client" Anyone that is receiving service at Suparon'neiru by staff and resources allocated by the entity, for a fee and/or in exchange for points/promos/etc

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“STAFF” Anyone employed by the Suparon'neiru, such as but not limited to a Receptionist, Service Provider, Tech, and/or Back End Office staff. 

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Policies, Terms, Conditions in Full Force and Compliance

By accessing or using our website, booking through any of our booking channels, and by receiving any services at our locations, you agree to be bound by these Terms & Conditions attached in this document/section. By reading it, you are thereby deemed to be in understanding, and in compliance to these policies, terms, and conditions. 

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Our policy is applicable in its fullest, it will apply to all present and future bookings and are subject to change without notice.

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Incoming Calls

Please note, incoming calls are being recorded for quality assurance and training purposes.

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Bookings

All new clients must book their first appointment online or create an online profile. This is in our effort to move to a fully digital environment in the long run. We aim to discontinuing the use of clipboards with paperwork and pens for services.  When you book or we book you, you will receive a link to answer screening questions and/or an intake form that we advise clients to fill out before coming in. We require clients to fill these out before their scheduled appointment. Rebooking by calling or booking online for return appointments is still available. Please contact us if you require assistance with online booking.

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If you are a new client, please select the “BOOK NOW” option on our website. Book the service(s) that you require and enter all the necessary information. In doing so, you have created a profile. If you are not a new client, simply select the service(s) you require and enter details you have used previously. 

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Cancellation Policy

Due to the popularity and demand for our services, we have a strict 19 - Hour Cancellation Policy. We ask clients to remember that we have staff that work hard and we need clients for us to pay staff and cover our own expenses. By late cancelling an appointment or not showing up, you are wasting time that could have been used to gain another client. This is a huge loss and inconvenience for us and for others to have the chance to experience our services.

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Clients are required to inform us of cancelations, changes in date/time, and/or changes in service(s) 19 hours before the scheduled appointment time. Failing to do so will result in the full balance being charged as a Cancellation Fee or a 'Late Cancel' charge. If a client fails to arrive to an appointment within 15 to 20 minutes, the total balance is charged as a 'No Show' charge.

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Accommodations

In the event of a cancellation or no-show, a client has 3 options:

1.The client can walk in on the same day and wait on standby for the next available time slot to do their service (DISCLAIMER: this is subject to availability of staff and resources). We do not guarantee availability or that the service will be completed unless there is the time and staff available to carry out the service.

2.The client can collect products for the pretax value of the service(s) booked.

3.The client can send family or friends in their place for the allocated booking date and time by giving a call to 2266400938 or by emailing us at spaloninthe6@gmail.com informing us of the person(s) attending in their place (name and number needed).

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Deposits

When you book a service with us using your credit card, a deposit of 20% to 80% will be taken automatically. If you cancel 19 hours or earlier, before the time of your scheduled appointment, your deposit becomes a credit toward a future service. If you cancel in less than 19 hours, your deposit becomes a part of the Cancellation Fee and is non-refundable.

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Collection of Payment

At the discretion of staff and depending on service rendered, we reserve the right to charge/collect payment from the client prior to their receiving of services booked. If a client leaves the store location without paying for whatever reason, we have the authority to charge the card on file.

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Any future booking(s) may be disabled until payment for any fee(s), charge(s), or outstanding balances have been collected. It is at the Spalon staff's discretion on whether or not to disable/bar a client and for how long.

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Taxes

Services and product purchases are charged taxes (HST) of 13%. This is subject to change based on provincial and federal laws.

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Price Adjustments

If a client has booked a certain service but it is understood/determined by staff that a different service is required to achieve the desired results by clients, an upgrade/maintenance fee will be applied i.e.: to nails if you ask for gel when you are getting traditional polish, there would be an upcharge. It should be noted that due notice will be given to the client regarding any price adjustments. If the service has been done, the client agrees to pay after the service or to be charged at discretion of front desk staff.

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Authorization of Credit Card Use

The client agrees and authorizes the use of their credit card in person, or over the phone, or online. The credit card may also be used in compliance with the 'Cancelation Policy', 'Collection of Payment', 'Responsibility for Damages or Mess During Service' and 'Price Adjustments' sections of this document as well as exceptional circumstances where payment is required from the client. We may send you a 'Credit Card Charge Authorization Form' that the you, the client, agree to fill. This form is to ensure the client is in agreement and aware of us using their credit card.

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Please be sure to bring your credit card used for the booking as well as a valid piece of ID for authentication purposes. This is part of our policy that must be upheld to prevent fraud.

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Third Party Credit Card Charge Authorization

The client agrees that to charge their card for another party or person, Sugaring and Massage Spalon needs the client/card holder's authorization. We reserve the right to send you a 'Third Party Credit Card Authorization Form' to fill and sign. In doing so, you are confirming that you have authorized us to charge the card associated with your profile for that third party or person. This charge will be associated with the third party person whose name will be indicated in the reservation for the selected service(s) at the desired date mentioned. 

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Every time the client wishes to charge their card for another person or party, we reserve the right to send this form. This form will be located on the clients account for future reference.

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Alternate options? The client can always send a payment for the full service via e-transfer to spaloninthe6@gmail.com OR come in person and pay with cash/debit.

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Walk Ins

If you do not feel comfortable providing your credit card online or over the phone, you can walk-in and once our reception is ready for you, we can arrange for an open slot for the service you want. You can also arrange to send payment by way of e-transfer covering 100% of the total cost of your scheduled appointment to spaloninthe6@gmail.com for Mississauga. This 100% deposit is used to hold your appointment and is non-refundable. Our Cancellation Policy and Deposit section is fully enforced regarding this​

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Discounts and Promotions

No discounts will apply to combos, packages, and/or after-posted promotion times. Loyalty Points/Promotion Cards/Discounts can only be redeemed/applied on weekdays Monday to Friday during operating hours. Promotions and discounts are subject to expiration based on the promotion that is posted.

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Please note promotions are only applied during the promotional periods duration i.e.: If it is between the hours 10 am to 1:59 pm it will not applied at 2pm and/or after. 

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S&M Spalon Inc reserves the right to refuse any sale and/or service. Discounts and links to discounts often have conditions. Discounts will not apply outside of posted business hours, only during public business hours. Discounts are on selected services and/or with selected service providers, on different days and/or hour slots. Have a promo code? Using them online to book during the week, promo codes and discounts have the same conditions as mentioned above and won't work on Saturdays or Sundays unless indicated in the promotion. Please note that discounts, rewards, and promotions cannot be used in combination or stacked unless indicated otherwise. Only one promo, reward, or discount is applied per session/visit. If multiple services are in the session, the lowest price service will get the reward, promotion, or discount. 

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Refund Policy

There are no refunds on Gift Certificates, Cancellation Fees, services rendered, treatments, loyalty points, credited treatments, rewards, prize winnings, or products.

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Clients with a Gift Certificate or treatment booked by another party who do not show up for their appointment or cancel in advance will forfeit 100% of the Gift Certificate or treatment value.

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Rightful Time Allotment

If you are made late for your service due to staff/technical/operational delays we will rightfully give you the full time of the service booked. This means if we take longer than necessary processing your documentation/payment, beyond reasonable means due to an issue on our end we will allot you your full time. If we are not capable of taking you for a service, we will do our best to reschedule the appointment and coordinate with you.

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Your treatment time is exclusive to you, agreed to by you, and is the time slot that is booked by you, be it over the phone, in person, or online. The time slot and duration of time selected is the agreed upon time for your service. Suparon'neiru has the right to allot the client nothing more than the agreed upon allocated time selected by the client or what remains of it shall the client be late. We must consider that other clients have booked and that a schedule exists and must be complied with. You give consent and agreement to the policies mentioned within this form.

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Arrival Time, Paperwork, and Documentation

Clients are advised to arrive 19 mins before their appointment time. This allows the client to have enough time if they did not submit intake digital intake forms, for payment processing, and for the signing of any documents that require signing in person. Shall the client arrive on their booked time without these being completed these tasks will be required to be completed and will take away from the allotted service time. We reserve the tight to determine clients that do not arrive within 19 minutes of their appointment time as a no-show and charged the full 'Cancellation Fee'. We will wait no longer than 15 minutes after the appointment time.   

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Responsibility for Damages or Mess During Service

Clients are responsible for significant messes/damages made to the interior of any treatment room, furnishings, linen, towels, or tools used during a service that are damaged by the intent of the client actions OR (voluntarily or involuntarily) if caused by bodily fluids (such as vomiting, blood, menstrual cycle, bodily waste/fluid, and/or fecal matter). There are fees charged to the client which are used to pay for these damages and to the technician(s) and/or practitioner(s) involved. In the event that you are charged a fee, you will receive an updated receipt/invoice. 

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Client Hygiene Protocol

We kindly ask ALL OUR CLIENTS to make sure to come in with clean, dry skin. Avoid putting anything on your nails or hands/feet that may prevent us from doing the service like creams, oils, or ointments. If getting a pedicure, avoid wearing closed shoes. Aim to wear open toed shoes instead!​ Do not put any jewelry or items that can obstruct our ability to carry out the service(s). We also ask clients to be honest on their intake forms as this can help us prevent the spread of illnesses, bacteria, and/or disease. 

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Spalon Etiquette

Suparon'neiru has a zero tolerance policy for lewd behavior, inappropriate remarks, inappropriate physical contact, racism, or discrimination on any level. We are here to be treated with the same respect and professionalism in which we, the staff, give to all our clients in all the services we deliver. All exercising such acts will have their session ended immediately and will be asked to leave the premises. If the offending client refuses to comply, our staff will be required to contact local authorities. You and/or your tech/staff have the right to end a session at any time if uncomfortable. If at any time you are uncomfortable with a technique being used or feel pain, dislike the music level, room temperature, or any other aspects of the service, please advise staff immediately. There is no penalty for clients to rightfully speak up during a session for adjustments to their comfort. However, Suparon'neiru is not responsible for refunding clients due to such aspects during the service needing adjustment. Please ensure all jewelry and personal belongings that may interfere in the performance of this session is removed prior to the start of the session.

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We are currently the only company that serves the COED community. Yes, we proudly cater to all communities; Men, Women, Gender Fluid, LGBTQ+. Working with the entire body professionally. 

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Personal Preferences 

As a professional facility, we respect that client(s) may have personal preferences with respect to gender, or for religious reasons and/or with respect to general comfort – please share these preferences when booking in the comment section so we can accommodate your preference with the right person from our team. Or select the option online! Please note that we cannot always guarantee the preferences as they are subject to availability and our NBTA Clause.

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Gratuities and Tips

We do not require tips and/or gratuities. The biggest tip is when you return and refer others to us! In the event you still want to leave a tip or gratuity for the staff member(s) that performed your service, you can leave it with the front desk. Tips are disbursed in a transparent manner to the staff that you issue the tip to only. There is no tipping pool or any other tipping types that we do.

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Packages/Duo/Combos 

Our packages, duos and combo services are guaranteed services, however, what is not guaranteed is the staff that originally may have been booked for your scheduled appointment. Unforeseen circumstances may occur which may at a moment's notice, can change the staff members availability that was originally booked for your scheduled appointment. If this is the case, you will be provided with a qualified person to act as a replacement for your scheduled appointment.

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We understand that some of our clients would like to have service done at the same time, in the same room. If this is your preference, please let us know when you book, or leave a comment stating the same when you book online. We will do our best to accommodate you, however, the resources used to accommodate two or more clients at the same time are strictly based on availability of the resources and staff.

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Please note that combos cannot be combined with promos,  rewards, and discounts. In the event you want to use promos, rewards, or discounts, the combo will be removed and the lowest priced item will be given the promo/reward/discount.

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Social Media

All photos or videos on our website or social media we have either paid for its use, or we have signed permission to use, or it has been created by us during training for commercial use. All individuals or parts of individuals shown have given their express consent to being presented in video, photo, or audio in our media. Our location will never post anything without the client's signed permission. We thank all clients for the before and after photos for commercial use. If you have photos from a happy experience please send to suparon.neiru@gmail.com for staff to review. 

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Feedback

Weren't impressed by a recent visit, service, or staff member? We invite you to let us know by emailing us at suparon.neiru@gmail.com and we will get you back in order to attempt to make things better. We reward our clients for sharing feedback with us. Emailing us is what helps us grow and helps us build a proper and genuine rapport with you. As a local business you mean that much to us, so we invite all levels of feedback, concerns, ideas, and more. We prefer that clients reach out to us first versus leaving a con review, as your negative review might reflect badly on us and the entire team when really it was about that one worker that did not live up to our standards or the level of service that we strive to provide. If this is the case, we would like to know. 

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Postponed Appointments

If we are late taking you into your scheduled appointment, you will receive an immediate call/text/email with notice of pushing your scheduled appointment. Please book with a valid email address and/or phone number so that we may contact you. If your scheduled appointment is delayed by us for any reason, we will still provide you with the same amount of time as per your scheduled appointment. We reserve the right to postpone appointments in the event of unforeseen circumstances. We will, however, do our utmost to contact our clients to inform them of any changes 3 to 19 hours prior to their scheduled appointment if it is possible to do so.

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Next Best Technician Available (NBTA)

In rare cases it may occur that the staff member you have booked with is not available due to personal issues, health issues, and/or exceptional circumstances. While we appreciate and do our best to accommodate all technician and staff selections while booking, we may need to appoint the client to different staff. This is classified as the next best technician available. We will always do our best to appoint you to another experienced and certified team member so you are not waiting around. We will always try to put the client with staff that have the closest technique. No call will be made to the client. 

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Varying Skills, Styles, and Techniques

Please understand that our techs have specific skills and styles. If you have a strong preference for a style please book ahead with a specific tech to avoid disappointment. For walk in's and last-minute appointments, late appointments that are on standby, we may not be able to accommodate your specific preferences. Arriving sooner allows us to better understand what clients are looking for in a service and allows us to better accommodate them. If you would like to choose colors and ask questions, we encourage clients to come in 19 minutes before service!

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Further Notes

Please do not arrive in groups or with excessive baggage/luggage. Leave extra baggage in your vehicle, at your hotel/home. This is our way of controlling traffic.

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Unforeseen circumstances at our locations may force us to cancel your appointment with an email, text, and/or phone call as soon as we can. 

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Thank you always for your cooperation, understanding and especially the support

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Suparon'neiru Team

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Clients that are not in agreement with our policies, terms, and conditions, are requested to refrain from booking with us alternatively, you can walk-in instead and pay at the front desk with cash, committing to the time slot booked in that instance.