We are located outside of ARBACK MALL facing Hurontario Street on the left side. Parking is available in the back of the mall. Parking access via Hurontario Street onto Agnes Street and then make a right into the entrance of the mall parking in the back.

All guests are required to fill out the intake form(s) relevant to their appointment prior to beginning services. Nail services require consent and we need to know everything to give the best experience so forms must be filled filled. Credit Card use also has a separate form that must be filled for individual and third party use.

We love to see our guests enjoying our location, the services we offer and posting on social media. We do ask that you ask us first. If you are documenting your experience with us, we ask you to respect the privacy of our staff and other guests and refrain from having them in any photos or videos. Unless express consent has been given by us beforehand, please do not attempt to take video or pictures during your appointment as this is distracting to our Technicians conducting the service.

Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside or speak quietly so as to not disturb other treatments being held. If you need to take an important phone call, please let us know in advance before your service. Please keep in mind, this may cut into your service time. Also note, when doing nails it becomes far more difficult to complete the service if you are on your phone and need your hands.

Yes, we are still expecting you to attend your appointment, unless we hear otherwise via phone or email. Our policy with respect to cancellations will apply. Once you enter your credit card details the appt is secured and booked.

Yes, it can be found in our policy page

There are 4 ways: 1. Walk in to one of our locations - first come first served; 2. Book and secure your spot online; 3. Call 226-640-0938 and be ready to fill out the relevant links and forms to secure your spot. 4. Send us an email to suparon.neiru@gmail.com

Deposits become a gift card credit on your account. For that future appointment, we suggest clients call so that we can apply the gift card. If the client wants, they can book online, but it will ask for another deposit. Clients can combine the booking deposit and apply their gift card balance towards their total.

For an appointment to be considered an early cancel, you need to contact us 19 hours before your appointment time. Your appointment will be cancelled with no extra fee. Your deposit will be turned into a Gift Card as policy states for future use.

We give clients many options to secure an appointment time slot. We also welcome clients to walk in, however, keep in mind it is first come first serve. We must honor clients that have secured their appointment timeslots first with a credit card or deposit. If other/remaining timeslots are available for the treatment and/or staff, we welcome clients to come in for them! We ask that clients understand we take payment first for majority of our treatments. Even for those that book and secure their appointments with a credit card or deposit.

Once more, we ask that clients do this 19 hours before their appointment time. When you reschedule your appointment, the deposit will be turned into a Gift Card, the balance will be applied to a future appointment. As for same day different time, this is subject to availability. Please note, letting us know 19 hours in advance is better allows us to see availability and adjust sooner, or if you would like to cancel and use deposit funds later it also lets us do that. Calling in late means our Cancelation Policy will apply.

Yes we definitely do! All our services are catered to all. Rest assured your treatment will be by someone experienced in treating all.

For most of our services including nail treatment, we collect payment first in order to avoid smudging after the service, allowing polishes to set/dry.

If getting traditional polish, please arrive with flip flops/open-toe shoes as we are not responsible for smudged polish after your departure caused by close-toed shoes.

If you are ever dissatisfied with any service you've received, we will gladly make the corrections necessary, to exceed your expectations, within 3 days of your original services. No refund is given after it has been rendered. Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment, excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. Repairs must be arranged within 3 days of notification to us in order to be considered for complimentary fixes. Repairs after 5 days or for breakages, tears, and corner breaks without notifications are charged per each breakage. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.) Traditional nail polish services are not guaranteed. However, we would be glad to fix them for you. Must be called in within 19 to 48 hours after initial service and schedule an appointment for a nail fix within 2 days. Please email us at suparon.neiru@gmail.com for fixes or please call us at 226-640-0938. If no one responds, leave a message. We would like to quickly serve you as soon as possible.

We reserve the right to refuse service to: - Anyone with a nail condition we suspect may be contagious. - Anyone with open or infected wounds on the treatment area. - Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service. - Anyone more than 10 - 15 minutes late for an appointment. - Anyone demonstrating inappropriate behavior to our nail technicians and other customers. So please arrive 19 minutes earlier to pick your color and/or with you have gel polish that needs removing as this takes time to remove.

No, it does not have to be used. If you prefer the e-file not to be used during your appointment, please let us know in advance (or leave a note in your booking) and arrive earlier for a traditional gel polish soak-off, as it takes longer.

While your nail technician is working with you, you do not use your cell phone. It makes it difficult for them to do their job up to the standards. Thank you!

We do not install or remove acrylic nails. Acrylic nails are more harmful for the health of your nails so we do not work with them at all.